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Cultural Transformation

Considering it has been demonstrated to affect outcomes as diverse as employee morale, performance, absenteeism, safety, recruiting, retention, quality of products or services.

Professional Development

To truly thrive and succeed it is even more critical that you become a master of the soft skills that will allow you to manifest your skills and knowledge over the broadest spectrum of people and circumstances, leading to the greatest return on the investment of your time in your career.

The WHY of Your Actions

What is it that causes you to move into action? What are the drivers of your behaviour? What activities, careers and conversations inspire a "passion" within you, causing you to want to become involved?

Why International softskills Institute

The experts at International Soft Skills Institute have many decades of collective experience working with successful organizations in both the public and private sector developing and delivering high impact programs that have allowed our clients to experience progressive, positive improvement in the performance of their key people.

Our experience is extensive and international, delivering workshops, conferences, lectures and one-to-one coaching all over the world.

International Soft Skills Institute has taken this experience and applied it to the creation of an extensive offering of relevant courses that effectively converts theory into practical actions and strategies that our students use to generate ever increasing levels of effectiveness and continuously improving results.

Whether you are entering the job market, seeking a new position, looking to strengthen your performance to earn promotions, improve your sales results, hire more effectively, increase the effectiveness of communication between team members and departments or lead your organization to new levels of achievement, we have courses that will address your objectives.


Some of the great brand names who have staff trained on our course material.

To further enhance this learning experience we have structured our courses into a unique learning format that can be delivered in classroom and/or over the internet without the need for special software. Your learning options:

Classroom Option: Attend the training on scheduled training date and start learning.

LIVEeCLASS Option: Participate in the training on scheduled training date from Anywhere you have access to computer or via MLearnPAD and Internet connection.

E-Learning option: Access your courses via computer or MLEARNPAD or Laptop through our web site and start learning.

This learning format has allowed us to transform the teacher’s role into that of mentor, coach and facilitator. In this way your facilitator/coach becomes a major resource to assist you in your learning process while assuring that your learning will be retained long after you complete your studies and will be applicable in the real world.

What you get in these comprehensive training programs?

* Options to learn in Classroom or ONLINE, or LIVEeCLASS

* 24/7 unlimited access to online course content for the course period

* Highly skilled, real-world experienced Facilitator Support in Classroom/LIVEeCLASS/Online

* Anywhere Anytime on-going Continue Education Path with more than 300 courses

* Strategically aligned global networking with International Institutes and Associations

* FREE* 8' Android 2.2 with "Certification" course enrolment

* Proven highly interactive practical Scenarios, Case Studies and participatory sessons

* Accredited Certificate to prove you have mastered and complete the course

* Optional: Personal and/or Job Skills Assessment(TTI Assessment Product)

Meet some of our Experts and partial list of organizations our experts have trained/consulted via Online and/or Face2Face.

Name Profile
Mark Harris

Creator of the “Career Dynamics” program, Mark has worked as a management consultant developing and delivering high performance management and leadership training programs for the past 12 years. Companies that have utilized Mark’s expertise include Regal Greeting and Gifts, The Cornerstone Group, Polywheels, Logos, Boeing (Toronto), Edward Jones, The Toronto Board of Trade, The City of Brampton, Intercontinental Hotels, Sheridan College, The Brampton Board of Trade, Mentor College, Cipriano Training and Development, the Peel District School Board and the Dufferin-Peel Catholic District School Board, the Lebanon County School Corporation, Washington-Westfield School District and more.

Mark also served as Executive Director of Cairngorm Career Development Corporation, a national non-profit organization that worked with Boards of Education, teachers and students developing stronger relationships between the business communities and their student populations while giving students practical training in behaviour and attitude as it applies to their future career and education choices. Mark has also served as a Consulting Director 20/20 Inner Vision Inc., a United States 501c3 charitable corporation dedicated to increasing graduation rates in high schools.

Mark began his career as a financial consultant with Select Financial Services. He rose to the position of Vice President, Tax Shelters before accepting a partnership with The Davis Financial Group where he also served as Vice President, Mutual Funds in a strategic alliance with E.A. Manning Ltd. Mark ultimately accepted the position of president with the venture capital firm Alan Johannes Corporation where he remained until beginning his consulting practice.

Bob Peter

Robert B. Peter II is a culture advisor and coach. He helps leaders and their teams at all levels within organizations improve their own personal effectiveness while building great places to work and grow. This focus on creating and developing a strong workplace culture improves relationships, increases engagement and drives business results.

Bob has enjoyed a successful career accumulating over 15 years of human resource, training and coaching experience in a variety of industries. He earned a B.S. Degree in Economics and completed graduate Human Resource Development work at St. John Fisher College. Bob has been certified as a professional values, behaviors and motivations analyst as well as a competency model integration advisor.

He has had articles published in New York State Society for Human Resource Management’s Review, the Rochester Business Journal as well as a number of professional association newsletters. He has spoken to national audiences through the New York State Credit Union League, NYSSHRM, Insitute for Industrial Engineers and American Association for School Personnel Administrators.

Craig MacFarlane

Craig MaCraig MacFarlane is a superstar in the hearts and minds of anyone who has watched him take on one of life’s greatest blows - the total loss of his sight - and turn it into a tower of inspiration for the world to see. He is a charismatic communicator with a powerful message that has touched the hearts and minds of those who have been fortunate enough to listen to him. He not only talks the talk but walks the walk every day of his life. Craig has a wonderful family, his devoted wife Patti, and their four children, Dalton, Derek, Ashley and Morgan.

The victim of a tragic accident at the age of 2 which left him totally blind, Craig went on to become a world-class athlete winning over 100 gold medals in a variety of sports (the majority against sighted competition) including wrestling Internationally on behalf of his native Canada, downhill skiing, water skiing and track & field. As a downhill skier, Craig has been clocked at over 50 miles per hour. In golf, he's shot a score of 91 using a technique he calls muscle memory. He was the first blind person to water ski jump as a member of the prestigious Cypress Gardens Show.

Now, at the age of 47 Craig has had a profound impact on the lives of many prominent people such as Wayne Gretzky, Gordie Howe, Bobby Orr, the late Paul Newman, Mario Andretti, and Evander Holyfield along with numerous top corporate executives. NBC sports icon, Bob Costas, narrated a documentary on Craig’s amazing life including his childhood, sports accomplishments, music, and personal achievements titled, “A little dreaming goes a long, long way”. Craig travels extensively without the use of a guide dog or cane and has spoken at numerous corporate conferences and at three Republican National Conventions.

Several years ago, the book on Craig’s life was released, titled “Inner Vision”. The foreword was written by his long time friend the 41st President of the United States, George H. Bush. At the age of nineteen Craig moved from his native Canada to live with hockey hall of famer, Gordie Howe and his wife Colleen in the United States. Gordie was instrumental in shaping Craig’s career as an inspirational speaker.

Craig commitment to the financial services industry was demonstrated when he passed the Series 7 and Series 63 exams fifteen years ago. For the past eighteen years he has severed as an executive for the Edward Jones Company travelling extensively throughout the United States, Canada and Great Britain enhancing the Edward Jones Brand.

J Ben Benjamin

J. Ben Benjamin has more than fifteen years of leadership in Processes Management, CRM, IT, Quality Assurances and, a proven track record in Business Process Management. He is professionally trained as a trainer.

Ben has Professional Certification in Business Process Management, CRM, Six Sigma, Internet Marketing, Business Analysis and Software Quality Engineering. He has been part of several teams that implemented multi million-dollar CRM/BPM projects from RFP, site visits, vendor selection, and implementation. Ben is a senior member of the ASQ (American Society for Quality). He is a senior member of the BPM Council Advisory Board and Head Trainer and Facilitator at BPM Council International.

Ben has experience in workflow development, New Product Development processes and has an intimate knowledge of Lean Six Sigma, TQM, BPI, CMM and Process re-engineering. He is an experienced leader with detailed expertise in Financial, Insurance, Telecommunications, Retail, Non-Profit and e-commerce to name a few. Ben lives and practices BPM every day. His years of experience have guided him in his development of an exclusive BPM/CRM framework which advances the state of the art of BPM/CRM and business performance. UnifiedBPM is the framework is used extensively throughout the program to develop business performance criteria.

Ben conducts Certification training with a hand picked group of senior executives from the Fortune 500 companies. They share years of experience and work in the trenches in Business Management. They know how to coach and communicate. They are men and women with a passion to share knowledge and mentor attendees through the learning journey.

Ben has personally Consulted/trained many leading organizations through Online-Ondemand and/or Face2Face on Business Process Management, Project Management, Business Analysis, Six Sigma, Customer Relationship Management, Quality Assurance, Soft Skills and many more subjects.

Michael G Hall

A goal oriented professional with Senior Leadership skills in the Mining Industry, Solid Electrical Engineering experience, PLC Programming, Project Management, Process Management and Sales and Territory Management experience, as well as, Aerospace and Military, ITAR and Controlled Goods experience. Consistently delivering strong results with a passion for excellence, possessing the ability to coach, train, motivate, mentor, troubleshoot, and problem solve, always meeting or exceeding performance expectations, and credited with having excellent interpersonal, organizational and communication skills.

His current position is within the mining industry as Territory Manager of Thor Global Enterprises Limited - Specializing In Mining Industry

Responsible for managing all business related to Aggregate Production, Mining, Ship Loading and General bulk Material Handling. Currently managing Ontario and New York.
Responsible for providing input to senior management on strategy and design direction.

Responsible for educating Project Managers and Continuous Improvement Managers on how our equipment can significantly reduce costs and improve operational reliability while improving product quality.

Our Clients
  • Accenture
  • Al Nukaly Trading Co.
  • Applied Telemanagement Inc.
  • ATSIE Ð Associa?
  • CIBC
  • City of Norfolk
  • CSTva
  • EDS
  • Ernst & Young
  • Focus Integrated Business Solutions Lda
  • IPSOS Reid
  • JI Consultants
  • Kane-Mackay + Associates Ltd.
  • McCormick & Company, Inc
  • Netways Arabia
  • Paramid Consulting
  • Pillar Technology
  • Qualcomm
  • RBC
  • Resolve Corporation
  • Rogers Cable Inc.
  • Sobeys Inc.
  • Socal Ed
  • Standard & Poors
  • The BPM Council
  • The Capital Group
  • Thibodeau Consulting
  • Whetstone Inc.
  • Worldvision Canada
  • Stanbic IBTC
  • FirstBank
  • Chams Plc
  • I.T.R.M.I.M
  • Torquay Global Solutions
  • Equitorrial trust bank
  • Sanitasplc
  • MTN
  • NextZon
  • Vatican Consulting
  • Glo Mobile
  • StarComms
  • Velosi
  • ODESE Consulting
  • UpperLink Limited
  • Intercontinental Bank Plc
  • JK Michaels
  • Fidelity Bank Plc
  • Zenith Bank Plc
  • Horizon Offshore Nigeria Ltd
  • Growth partners
  • Manulife Financial
  • Clarica
  • Canadian Tire Acceptance
  • WSIB
  • Arbor Development
  • Corning Life Sciences
  • GEVA Theatre
  • Genesee Valley Federal Credit Union
  • Pennsylvania State Youth
  • Rochester City School District
  • SSP America
  • SUNY Alfred
  • SUNY Geneseo
  • SUNY Brockport
  • University of Rochester
  • Xerox
  • Wegmans Food Markets
  • Stew Leonard's
  • The Cornerstone Group
  • Alstom
  • American Red Cross
  • Avon Central Schools
  • Quinnipiac College
  • AXA Financial
  • The City of Brampton
  • Bausch & Lomb
  • Benchmark Sales
  • Blue Cross Blue Shield
  • Boeing Toronto Ltd.
  • Monroe BOCES #2
  • Bruegger's
  • Catholic Family Center of Rochester
  • Charter School for Applied Technologies
  • Flightline Electronics
  • Edward Jones
  • T.C. Services
  • Montana Mills Bread Company
  • Evergreen Federal Credit Union
  • The Peel District School Board
  • The Dufferin-Peel Catholic District School Board
  • Perry Township School District
  • McArdle Ramerman
  • Megellan Realty
  • Newark Central Schools
  • Obrien & Gere
  • Oldcastle
  • Opperheimer Funds
  • Pittsford Federal Credit Union
  • Quality Tolerance
  • Polywheels
  • Rochester Institute of Technology
  • Sear Brown Group
  • St. Pius X Federal Credit Union
  • Saint Stephens Catholic School
  • St. John Fisher College
  • Unity Health System
  • University of Albany
  • University of California Riverside
  • Urban League of Rochester
  • Gladjean Consulting
  • The XLR8 Team
  • West Irondequoit Central School District
  • Lebanon Community Schools
  • Westfield Washington Schools
  • Western NY Computers
  • University of Maine
  • Clarkson University
  • University of Dayton
  • Edison Learning
  • Colgate University
  • Datrose
  • DePaul
  • Academy School District Twenty
  • Dorschel
  • East House
  • Energy East
  • Episcopal Church Homes
  • Fairport Central School District
  • Friendship Schools
  • Gates Chili Federal Credit Union
  • Genesee Community College
  • General Code
  • Grace Community Service
  • Board of Trade of Metropolitan Toronto
  • HEP Sales
  • Highland Hospital
  • Ibero League of Rochester
  • Lebella
  • Lexington Avenue Federal Credit Union
  • Lifespan
  • Lutheran Social Services
  • Manpower
  • Swarm Works
  • Brockport Central School District
  • Hardinge
  • St. Ann's Community
  • Canandaigua Federal Credit Union
  • Realty of Maine
  • SUNY Potsdam
  • Corning - Life Sciences
  • ABVI Goodwill
  • Indiana Perry Township School District
  • Colorado Academy School District Twenty
  • Tampa Saint Stephens Catholic School
  • Pennsylvania State Youth Services

*some conditions apply based on enrolled course/program and space availability.  **Mobile access starting from April 2011. ***30% course material and admin charges apply and extra charges for bonus program offers.

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